Help / FAQ

Frequently Asked Questions

Q: What types of artwork do you sell?

A: We sell original artwork including paintings, prints, and mixed media pieces from talented visual artist Elizabeth Elkin

Artwork Packaging & Handling

Every piece of art is handled with the utmost care. Wrapped in professional-grade bubble cushioning, corner protectors, and packed into custom-fit, double-walled corrugated boxes.

Q: How do I place an order? 

A: Simply browse our gallery, select the artwork you love, and click "Add to Cart" to complete your purchase.

Q: What form of payment is accepted?

When purchasing directly from our website, the only form of payment available with PayPal. PayPal will allow you pay using a credit card, even you don't have a PayPal account. Alternatively, you can contact us at elizabeth_elkin@yahoo.ca to pay using one of the following alternative payment arrangements.  

A: In Canada: the preferred method of payment INTERAC e-transfer.

B: Outside Canada: the preferred  method  of payment is international wire transfer.

Q: Do you ship internationally?

A: Yes, we ship to many countries. Shipping costs and delivery times vary by location.

B: Free shipping across Canada.

Q: International customs, Duties & Taxes?

For orders shipped outside of Canada, please note that the buyer is responsible for any import duties, customs fees, or local taxes levied by your country's customs authority upon arrival. These charges are not included in our checkout total and must be settled with the shipping carrier to release your package.

Carrier Partners:

 We use premium couriers (FedEx, UPS, DHL, Canada Post) to ensure safe, expedited delivery.  

Q: What is your shipping and return policy?

A: What information do you need from me, to ship my artwork.

The courier companies need a delivery address. This cannot be a post office box as a signature is required upon delivery. The also require a contact telephone number and an email address so that the courier company can contact you with delivery information.

 B: Returns & Refunds
We want you to love your purchase. If you are not completely satisfied, we accept returns within 5 days of delivery.

• Items must be in their original packaging with all tags attached.
• The collector has seven (5) days from the date of reception to advise us in writing that they would like to return the artwork, and fourteen (14) days to pack and ship it back to us by recognized courier, as the collector's own expense.
• Some items,  such as final sale items, gift cards, prints, commissions are not eligible for a return.
• Damages in Transit 

Please inspect your package immediately upon arrival. In the rare event that an item arrives damaged, takes clear photo of the damage (including the packaging) and contact us within 48 hours of deliver so we can process of insurance claim and arrange replacement or refund. 

How to initiate a Return.  

• Email us at elizabeth_elkin@yaho.ca with your order number and the reason for your return. 

  
  

  Once the painting has been received, it will be carefully inspected for damage. It the painting is in good shape.

  1.   The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.
  2. Once your return is approved, we will send you instructions on how and where to send your package.
  3. Then you will receive a credit for the price you paid on the painting, minus any shipping charges Shipping Costs.  You may use the remaining balance towards the purchase of any other available artwork on my website.
     

            Customers are responsible for paying for their own return shipping costs.                  Shipping costs are non-refundable. 

Q: How can I contact you?

A: You can reach us by email or through our contact form. We aim to respond within 1-2 business days.