Help / FAQ
Frequently Asked Questions
Q: What types of artwork do you sell?
A: We sell original artwork including paintings, prints, and mixed media pieces from talented visual artist Elizabeth Elkin
Artwork Packaging & Handling
Every piece of art is handled with the utmost care. Wrapped in professional-grade bubble cushioning, corner protectors, and packed into custom-fit, double-walled corrugated boxes.
Q: How do I place an order?
A: Simply browse our gallery, select the artwork you love, and click "Add to Cart" to complete your purchase.
Q: What form of payment is accepted?
When purchasing directly from our website, the only form of payment available with PayPal. PayPal will allow you pay using a credit card, even you don't have a PayPal account. Alternatively, you can contact us at elizabeth_elkin@yahoo.ca to pay using one of the following alternative payment arrangements.
A: In Canada: the preferred method of payment INTERAC e-transfer.
B: Outside Canada: the preferred method of payment is international wire transfer.
Q: Do you ship internationally?
A: Yes, we ship to many countries. Shipping costs and delivery times vary by location.
B: Free shipping across Canada.
Q: International customs, Duties & Taxes?
For orders shipped outside of Canada, please note that the buyer is responsible for any import duties, customs fees, or local taxes levied by your country's customs authority upon arrival. These charges are not included in our checkout total and must be settled with the shipping carrier to release your package.
Carrier Partners:
We use premium couriers (FedEx, UPS, DHL, Canada Post) to ensure safe, expedited delivery.
Q: What is your return policy?
A: Please refer to our Return & Refund Policy page for full details on returns and exchanges.
Q: How can I contact you?
A: You can reach us by email or through our contact form. We aim to respond within 1-2 business days.