Refund policy

Returns & Refunds
We want you to love your purchase. If you are not completely satisfied, we accept returns within 5 days of delivery.

Eligibility
  • Items must be in their original packaging with all tags attached.
  • The collector has seven (5) days from the date of reception to advise us in writing that they would like to return the artwork, and fourteen (14) days to pack and ship it back to us by recognized courier, as the collector's own expense.
  • Some items,  such as final sale items, gift cards, prints, are not eligible for a return.
    How to Initiate a Return
    1. Email us at elizabeth_elkin@yahoo.ca with your order number and the reason for your return.
    2. Once the painting has been received, it will be carefully inspected for damage. It the painting is in good shape.
    3.   The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.
    4. Once your return is approved, we will send you instructions on how and where to send your package.
    5. Then you will receive a credit for the price you paid on the painting, minus any shipping charges Shipping Costs.  You may use the remaining balance towards the purchase of any other available artwork on my website.

    Customers are responsible for paying for their own return shipping costs. Shipping costs are non-refundable.